Required Items
- Device with OK Reader app installed.
- Camera permission enabled for the OK Reader app.
Instructions
1. To verify if someone is 18 or older using the scan option in the OK Reader app, select the Over 18 reader under What are you checking?, then tap the Scan button to begin.
2. The Scan the QR code on their phone screen will appear for you to scan the QR code on the customer’s device.
3. The Waiting for approval... screen displays while the customer verifies their credentials on their device.
4. After they approve sharing their verification info, the results will be displayed, confirming whether they are over 18 or under 18. Be sure to compare the credential's photo to the person using it.
- If the picture doesn't match, treat the ID as not belonging to them and ask for another form of ID, following your normal policy.
5. You may select the Close or Scan Next button to proceed.
- Passing (green) results will automatically close after a few seconds.
Additional Information
If the customer does not verify their credential within 5 minutes, the reader will show a No Response screen.
If the camera permission is not enabled on your device, the reader will display a Camera access is off screen once you hit the Scan button. Select the Open Settings button to navigate to your device's settings and enable the camera permission. After enabling, return to the OK Reader app to try again.