The customer must review the information being requested and confirm with their biometric scan before the information can be sent to the reader. If this isn’t completed in time, the app moves to a “No response” screen.
Let the customer know they must review the information on their screen and if they approve, complete the biometric scan to send the information. When they are ready, select Scan Next and try verification again.
If the customer doesn’t want to provide the information or there are still issues, request the customer to present their physical credential.