Sometimes a scan doesn't work on the first try or you may see an “Unable to share” message on your screen. Here's what to check:
- Ensure both Bluetooth and camera permissions are turned on for your device. Ask the customer to confirm if their Bluetooth is enabled, too.
- Ensure your app is on the most recent version. Open your device’s App Store to confirm there are no pending updates.
- Ensure the customer understands they must complete the biometric scan to send the reader the requested information.
Once all the above has been checked and confirmed, tap Try Again to restart the scan. When using Tap, ensure that both devices stay near one another until the verification is complete. If you’re still unable to scan the Digital ID, please request the customer to present their physical credential.