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  1. Service Oklahoma
  2. FAQ's

FAQ's

Reader Verification

  • What does the Oklahoma Reader app do?
  • What are the device requirements for downloading the app?
  • How can my business start accepting Oklahoma Digital IDs?
  • How do I use the Oklahoma Reader app?
  • Is any information stored on the Oklahoma Reader app or my device?
  • Can I accept a Digital ID just by looking at it?
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Verification Results

  • What do the colors mean on each reader?
  • What if the photo on the screen doesn’t match the person in front of me?
  • What if I missed the information presented on the screen?
  • What should I do if the result says “No response”?
  • What should I do if the result says “Can’t verify”?
  • What should I do if the result says “Unknown”?

General App Troubleshooting

  • What do I do if a Digital ID won't scan, devices won’t connect or Tap isn’t responding?
  • Why is the Tap button missing?
  • Why does the customer’s phone not show a QR code?
  • What should I do if the screen is stuck on “Waiting for Approval…”?

App Permissions

  • Why are Camera and Bluetooth permissions required?
  • Does the camera record photos or videos of customers?
  • What happens if I denied any permission during setup?
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